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BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Change Management (WBT)
BMC Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course will give Smart IT Change Management users an overview of the Smart IT main features and detailed Change Management features before they begin to use them in real-time.
At the end of the course, the learners will be equipped with the knowledge to easily work with change management processes, the main features of Smart IT, change request creation through closure steps.
Major release:
BMC Helix ITSM 20.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 6 horas
Course Modules
Smart IT Personas, Permissions, and Access Control
Smart IT Overview and Concepts
Records in Smart IT
Task Management in Smart IT
Ways to Communicate in Smart IT
Smart IT Change Management Overview and Processes
Smart IT Change Management Functional and Other Roles
Creating a Change Request
Approving a Change Request
Planning and Scheduling a Change Request
Implementing a Change Request
Closing a Change Request
Course Modules
Smart IT Personas, Permissions, and Access Control
Smart IT Overview and Concepts
Records in Smart IT
Task Management in Smart IT
Ways to Communicate in Smart IT
Smart IT Change Management Overview and Processes
Smart IT Change Management Functional and Other Roles
Creating a Change Request
Approving a Change Request
Planning and Scheduling a Change Request
Implementing a Change Request
Closing a Change Request